Upskilling: A Key Strategy for Decreasing Retail Employee Turnover

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According to a McKinsey report released in 2022, annual employee turnover among frontline retail workers has been at least 60 percent. This is a staggering number that has significant implications for the industry. The same report also stated that one of the top drivers of attrition for employees is a lack of career development. Frontline workers often feel that there is little emphasis on knowledge, skills, and ability development, limited internal mobility, and a lack of career coaching and skill acquiring opportunities.Here

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